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Expediting Cross-Channel Functionality
Front-of-house to Back-of-house, Offline to Online Restaurant operations under one roof
Combining multiple touchpoints within the Restaurant Ecosystem
Viandd Omni-Channel Platform(VOCP) is a Food & Hospitality industry focused Comprehensive solution with a mobile-first focus that digitally integrates three key strategies in Restaurant eCommcerce - Online Ordering, On-Premise Ordering and Partner Integrations.
Enterprises that deploy an omnichannel strategy offer higher Customer Satisfaction by decreasing the processing time and increasing order accuracy.
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Enhanced Business to Customer interaction
Delivering the best Customer Experience is of utmost importance in a Restaurant industry. When operating as a Digital entity, multiple technologies must cohesively perform to catch up with the service provided in-store.
While focusing on Customer individuality, creating a personalized digital experience is dependent on how effortlessly an enterprise operates between the offline & online channels.
VOCP orchestrates the ecosystem forging deeper Customer relationships.
A smarter way to connect with Customers
Independently functional components in VOCP create value to Customers at every point of time and monetize the B2C interaction.
Order Fulfillment through a Mobile App provides flexibility to order from anywhere for pick-up or door delivery. Online Brand Identity acheieved with a custom user interface is incomparable to the traditional methods of calling in to order or even the online aggregator ordering methods.
The menu-based ordering layout and multiple payment options in the App collects invaluable Customer information which is further analysed to study sales patterns & customer behaviour. Intelligent Analytics maximizes productivity optimally utilizing the Online Ordering resources.
Updates to menu, prices, store updates, event notifications can be done at real-time and, sent as push notifications to Customers. Customer retention rates increase with effective Loyalty & Feedback Management.
The Impact of Digital Evolution on B2B
For inter-department, inter-store, inter-business or vendor/supplier interaction, the digital process becomes more elaborate and requires that each of these digital activities work in alignment. From identifying technology needs and facilitating decisions to connecting multiple businesses, VOCP establishes a holistic and frictionless solution.
Consolidated B2B data from multiple departments like Inventory, Suppliers, Products, Customers and Sales is presented on a Central Dashboard in a Single View Application.
Calculating food costs, quality control for supplies, procurement & storage, efficient planning & tracking of any variations in pricing from vendor bills can be effortlessly managed from VOCP's Cloud-based application.
VOCP combines the following Comprehensive functional components & operates as seamless Omni-Channel solution for Restaurants
- On-Premise Ordering
- Online Ordering on Mobile & Web
- Device Agnostic Point of Sale
- Third-party integrations
- Multiple Payment options
- Business Analytics
- Customer Relationship Management
- Push Notifications
- Menu Management
- Stock Management
- Waste Management
- Discounts & Offers Management
- Logistics/Delivery Management
- Store Management with Inter-department connectivity
- Employee Schedules
- Digital Branding
Viandd digitizes all components of a Restaurant ecosystem such as to enable consistency & cohesiveness in operations. Partner applications are also integrated in a secure and a robust Cloud environment, thus providing a competitive edge.
Omnichannel Restaurant operations empowers guests both on and off-premises, reduces order-taking responsibility, increases revenue and achieve sustained business growth.
